There are several ways to get help. First, we encourage you to follow directions included in the box your Diaper Genie® diaper disposable system came in. You can also watch the video available on our website. Lastly, for one-on-one assistance, call our toll free number (1-800-387-1300) and a representative will be happy to assist you.

The Diaper Genie® II System has a one-hand design to make diaper changing a breeze.  The Diaper Genie II Elite™ System has an easy to use foot pedal that allows hands-free opening. It also has a double-lock design that seals in odour.

There is one refill for Diaper Genie® II and Diaper Genie II Elite™ Systems — both brand names are shown on the package. The Multi Stage Refill that is sold in many stores is for the Diaper Genie® Twistaway™ System and it will only fit that unit.

Like everything in baby’s room, you should clean your pail periodically. For best results, follow the instructions included in the box your Diaper Genie® diaper disposal system came in on disinfecting and deodourizing cleaners.

The Diaper Genie® II and the Diaper Genie II Elite™ Advanced Disposal Systems are designed to hold newborn and toddler sized diapers. Pull up pants, if rolled properly, will fit inside either unit.

Yes, both units can be recycled at locations that recycle number 5 plastics.